Integrity In Business

I love my business. I change people's lives. That's
what I got into it for. It wasn't until years later
that making money at it began to become a reality.

I run my business with integrity. It's how my
parents raised me. They demanded that I treat people
with respect and that I live a life of integrity.

I want people to know that when they become a client
of mine, they will be treated with respect by a company
that operates with integrity.

***EMAIL from "Robert in California".

David Shade,

You have the best customer service. As a small
merchant I thought that my customer service was top
notch, well you have equaled that. (I would say
exceeded but my ego won't let that come out, LOL)

I recommend your products to friends that are
deserving of the quality of life that is possible with
such information. I can recommend those products
knowing that my friends will be shown the same
integrity that I have experienced. I got the
replacement CD's today, Monday, after talking with you
on Friday evening after business hours. Superb.

I usually find great value received in your
products. They show a depth of knowledge in your
subject that is lacking elsewhere. On the rare
occasion that I did not feel the product was value
received you immediately refunded. On this occasion
where the product appears to have taken a hit in
shipping, it happens I know from experience, you
immediately replaced the missing items.

You demonstrate the principles set forth in your
material. As a man you lead your life with honesty,
integrity and courage. You have earned my respect by
your words and deeds.

Thank You,
Robert

>>>MY COMMENTS:

I want my clients to be fully satisfied. They came
to me because they wanted the very best, and thus their
purchase must arrive in perfect condition. If it is
anything less than that, we take care of it right away.

If any of my clients receive one of my products, but
it doesn't turn out to fit their needs perfectly, then
they receive a complete refund. No hassle, no questions.

We received a returned copy of "Advanced Sexual
Hypnosis" for a refund from Golan in Hawaii. Trish in
our customer support department immediately refunded
Golan's credit card and then emailed him this…

>>>From Trish:

Dear Golan,

We have refunded your credit card for your purchase
of ASH.

We sincerely value you as a customer.
We occasionally add new products and offers to our
line, so we hope you will continue to check the product
catalog at Masterful-Lover.com. Thanks.

Best Regards,

Trish
David Shade Corporation
Customer Support

***EMAIL from Golan in Hawaii:

Hey, Trish,

Thanks again for refunding… do you know when it
should register in my checking account? How many days
does it usually take before someone is credited?

I don't mean to be pushy, I just need to know for
the sake of an important transaction, and it's not in
yet.

Thanks!

-Golan

>>>From Trish

Golan,

The credit card refund usually registers in the
banks within 12 to 24 hours.

Best Regards,

Trish
David Shade Corporation
Customer Support

***EMAIL from Golan:

Thank you so much for standing by and honoring your
guarantee. That's a lot more than most can say nowadays.
It means a lot to me that you did this so easily, and
without hassle. I will be ordering again from you if
any new products come out.

Thanks!
-Golan

>>>I then emailed Golan:

Hi Golan,

Did you receive your money back? Did it register in
your checking account?

David

***EMAIL from Golan:

Yes, I did, and thank you for being so conscientious.
I hope to correspond later. And please keep me on your
newsletter. I have 2 of your other products.

-Golan

>>>From David

Golan,

I would like to know if I could use your words as a
testimonial for my return policy?

I know it is a strange request, but it would really
help people.

Thank you,
David

***EMAIL from Golan in Hawaii:

David,

Please feel free… And no hard feelings about the
return. I'm a struggling college student. I'm very
well acquainted with NLP, and Hypnosis, and am familiar
with [NLP expert's], and [hypnosis expert's] stuff.

Your Advanced Sexual Hypnosis course is definitely a
must for anyone who doesn't know as much as I already
did about this stuff… and If I could go back, I would
have saved a lot of money, and learned MORE in the
succinct, delightful package that IS your product, then
the cash and time I spent learning similar stuff
elsewhere.

And by similar, I only mean in concept. The details
of how you use this stuff sexually, to make women feel
incredible pleasure… is one of a kind. I find few
things in life more satisfying, and the David Shade
Corporation is more than a corporation that shares
"how to" manuals. It changes lives. You should be
proud of the impact you have left on this world.

-Golan

>>>MY COMMENTS:

Refunds are easy with us. Just send it back,
we'll refund the purchase. We don't ask why, we just
do it. Integrity in business.

Give women incredible pleasure,
David Shade